Shipping policy

SHIPPING POLICY

This Shipping Policy is for Vivrancy LLC and was last updated on 04/19/2023.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping: Standard (5-8 Business Days): $8

Express (3 Business Days): $25

International Shipping: International Standard (2-4 weeks): $25

International Express (1-2 weeks): $39

2. PROCESSING TIME

Orders are processed within 30 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

4. RETURNS

Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. .

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

6. DAMAGED ORDERS

Vivrancy LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

8. CONTACT

For questions about this shipping policy, contact: Email: create@vivrancy.com

 

International Shipping

Global Shipping Available: We ship worldwide to most countries including the United States, Canada, United Kingdom, Australia, Germany, France, and many other international destinations. Please check our shipping calculator at checkout to confirm delivery to your location.

Currency & Payment:

  • US Customers: All prices displayed and charged in USD
  • Canadian Customers: You may pay in CAD at current exchange rates or USD
  • International Customers: Prices displayed in USD; your bank will convert at current exchange rates
  • Payment Methods: We accept major credit cards, digital wallets, and PayPal
  • Age Requirement: You must be 18+ or have parental consent to place an order

Shipping Costs & Times:

  • Shipping costs calculated automatically at checkout based on destination and order weight
  • North America (US/Canada): 7-14 business days
  • International: 10-21 business days depending on location
  • Processing Time: 1-3 business days before shipment (manual order review required)

Customs & Import Duties:

  • Customer Responsibility: All customs duties, taxes, VAT, and import fees are the customer's responsibility
  • Separate Charges: These fees are collected by your local customs office, not included in your order total
  • No Control: Vivrancy cannot predict or control customs processing times or fees
  • Required Information: International orders require a valid phone number for delivery

Important International Notes:

  • Orders may be subject to customs inspection and delays
  • Some countries may have restrictions on certain materials or products
  • Customer is responsible for ensuring products can be legally imported to their country
  • International returns may incur additional shipping costs and customs fees
  • All sales are final for international orders unless product arrives damaged

Questions? Contact us at create@vivrancy.com for international shipping inquiries.